Privacy Policy

Account Information

When you sign up for an IPnivo account, we ask for:

• Full name
• Email address
• Password (stored in encrypted form)
• Company name (optional)
• Phone number (optional, used for verification or support)

Payment Information

To process your orders, we collect or receive:

• Billing address
• Payment method details (card type, last four digits, expiration date)
• Transaction records
• Cryptocurrency wallet address (if applicable)

Full credit card numbers and banking details are handled directly by our third-party payment processors — Stripe, PayPal, and other cryptocurrency gateways. IPnivo never stores complete payment card data.

Usage Data

When you use our proxy services, we may collect:

• Login timestamps and IP addresses
• API requests and dashboard activity
• Traffic volume and quota consumption
• Session identifiers and connection logs
• Error logs and diagnostic data

Device and Browser Information

We may automatically collect technical information, including:

• Device type and operating system
• Browser type and version
• IP address (for administrative and security logs)
• Referrer URL and pages visited
• Time spent on page and click behavior

Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

• Keep you logged in
• Remember your preferences
• Analyze website traffic and usage patterns
• Deliver personalized marketing content, where permitted

For more details, see our Cookie Policy.

Providing and Managing Services

• Create and manage your IPnivo account
• Deliver the proxy services you purchased
• Process payments and send billing notifications
• Monitor quota usage and prevent abuse
• Provide customer support and technical assistance

Ensuring Security and Compliance

• Detect and prevent fraud, unauthorized access, and misuse
• Verify identity for KYC compliance
• Enforce our Terms of Service and Acceptable Use Policy
• Comply with legal obligations and respond to lawful requests

Improving Services

• Analyze usage trends and optimize the proxy network
• Troubleshoot technical issues and improve reliability
• Develop new features and products
• Conduct internal research and analysis

Communicating with You

We use your personal data for the following communication purposes:

• Send service-related notices — account alerts, security updates, billing reminders, and service outage notifications
• Respond to your inquiries and support tickets
• Send marketing and promotional communications (only with your explicit consent)

Service Providers

We share data with trusted third-party vendors who help us run our business, including:

• Payment processors (Stripe, PayPal, cryptocurrency gateways)
• Cloud hosting and infrastructure providers
• Customer support and ticketing platforms
• Email and communication service providers
• Analytics and fraud prevention services

These providers are contractually bound to process data only for the purposes we specify and to maintain appropriate security measures.

Legal Compliance

We may disclose your information if required by law, regulation, court order, or government authority, or if we believe disclosure is necessary to:

• Protect our rights, property, or safety
• Prevent fraud, abuse, or illegal activity
• Comply with applicable laws and regulations

Business Transfers

If IPnivo is involved in a merger, acquisition, asset sale, or similar transaction, your personal data may be transferred as part of that deal. We will notify you if control of the company changes.

With Your Consent

When you explicitly authorize it, we may share your information with third parties.

Access and Correction

You can request access to the personal data we hold about you, and ask us to correct inaccurate or incomplete data.

Deletion

You may request deletion of your personal data, subject to our legal and contractual obligations to retain certain records.

Restriction and Objection

You may ask us to restrict processing of your personal data, or object to certain types of processing, such as direct marketing.

Data Portability

You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

Withdrawal of Consent

Where we process personal data based on your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before you withdrew consent.

Complaints

If you believe your rights have been violated, you can file a complaint with your local data protection authority.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) give you the following rights:

• The right to know what personal information is collected
• The right to know whether personal information is sold or shared
• The right to opt out of the sale or sharing of personal information
• The right to correct inaccurate personal information
• The right to delete personal information
• The right not to be discriminated against for exercising your privacy rights

IPnivo does not sell personal information for money. We may share limited data with service providers for operational purposes.

How to Exercise Your Rights

To exercise any of these rights, contact us:

• Email: privacy@ipnivo.com
• Subject line: "Privacy Rights Request"

We will respond within 30 days of receiving a verified request. Before we process your request, we may need to verify your identity.